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Kaya - AI Health & Wellness Coaching

Privacy Policy

This policy explains what we collect, how we use it, and the control you have over your data.

1. Introduction

Kaya ("Kaya," "we," "us," or "our") provides an AI-powered health and wellness coaching application (the "App"). This Privacy Policy explains what information we collect, how we use and share it, how long we keep it, and the rights you have over your data.

By creating an account or using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

This App is operated by Kaya Functional Health. For any privacy questions or requests, contact us at kayafunctionalhealth@gmail.com.

2. Information We Collect

We collect the following categories of information:

  • Account Information. When you create an account, we collect your name, email address, and a unique user identifier. If you sign up or sign in using a third-party authentication method, we receive basic profile information from that provider. We do not store your password in plain text.
  • Content You Provide. This includes the messages you send to the AI coach, images you upload, and voice input. Voice input is converted to text; we process the resulting text to generate responses.
  • Health and Wellness Information. Because Kaya is a wellness coaching app, you may voluntarily share health-related information such as lifestyle habits, mental wellness inputs, goals, moods, and general health-related notes. You are never required to share this, but the coaching experience depends on what you choose to provide.
  • Session and Subscription Data. We collect records of your coaching sessions (including your free sessions and any paid sessions), your subscription status, and your remaining session balance.
  • Usage and Technical Data. We collect basic usage information such as in-app interactions, session activity, app performance data, and device identifiers (including push notification device tokens), to operate and improve the App.
  • Payment Information. Payments for premium features and sessions are processed by PayPal through an in-app web view. We do not collect or store your sensitive payment details (such as card numbers or PayPal credentials) on our servers. PayPal processes that information under its own privacy policy.

3. How We Use Your Information

We use your information to:

  • Create and manage your account and authenticate your access.
  • Provide personalized AI-driven coaching, insights, and responses.
  • Process your messages, images, and converted voice input to generate coaching replies.
  • Manage your free and paid sessions, subscriptions, and session balance.
  • Send you notifications related to your account and coaching (where enabled).
  • Maintain the security, reliability, and performance of the App.
  • Analyze usage to improve features and the overall experience.
  • Comply with legal obligations and enforce our terms.

We do not sell your personal information.

4. Your Free and Paid Sessions

New users receive two (2) free coaching sessions. After these free sessions are used, continued access to coaching sessions requires payment or an active subscription. Information about your session usage and balance is stored to administer this feature accurately.

5. Third-Party Services

To operate the App, we rely on trusted third-party providers:

  • Firebase (Google): authentication, push notifications, analytics (where enabled).
  • Our custom backend server: account data, sessions, and app functionality.
  • Third-party AI service(s): process your messages and generate coaching responses.
  • PayPal: payment processing.

We encourage you to review the privacy policies of these providers.

6. Data Sharing and Disclosure

We share your information only in the following limited circumstances:

  • With service providers listed above, strictly to operate the App.
  • For legal reasons, if required by law or governmental request.
  • To protect rights and safety, to enforce our terms or protect the rights, property, or safety of Kaya, our users, or others.
  • In a business transfer, such as a merger, acquisition, or sale of assets, subject to this Privacy Policy.

We do not share your health or wellness information for advertising purposes.

7. Data Retention

We keep your personal information only as long as your account is active or as needed to provide the App, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account (see Section 8), we delete or anonymize your data as described below.

8. Account Deletion and Your Control Over Data

You can delete your account at any time from within the App. When you delete your account:

  • Any active PayPal subscription is cancelled.
  • Your personal data is deleted, including your habits, goals, moods, session balance, payment records, notifications, stored coaching memory, and device tokens.
  • Your account record is anonymized - your name, email, and phone number are permanently removed (set to null).
  • Your Firebase account is deleted, and the authentication token associated with your session becomes immediately invalid.

Account deletion is permanent and cannot be undone. Some anonymized or aggregated data that no longer identifies you may be retained for analytics and to improve our services. We may also retain limited records where we are legally required to do so.

9. Your Privacy Rights

Depending on where you live, you may have rights over your personal data, including the right to access, correct, delete, or export your data, and to object to or restrict certain processing.

  • If you are in the European Economic Area or UK (GDPR/UK GDPR).
  • If you are in California (CCPA/CPRA).
  • If you are in the UAE, KSA, or other MENA jurisdictions.

To exercise any of these rights, contact us at kayafunctionalhealth@gmail.com. You can exercise your deletion right directly through the in-app account deletion feature.

10. Data Security

We use technical and organizational measures designed to protect your information, including encryption in transit and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Kaya is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12. Health Information Disclaimer

Kaya provides general wellness and lifestyle coaching and is not a medical service. The information and coaching provided through the App are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider regarding any health concerns.

13. International Data Transfers

Your information may be processed and stored in countries other than your own, including where our service providers operate. Where required, we put appropriate safeguards in place for such transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and, where appropriate, notify you within the App. Your continued use of the App after changes take effect constitutes acceptance of the updated policy.

15. Contact Us

If you have questions or requests regarding this Privacy Policy or your data, contact us at:

Kaya Functional Health
Email: kayafunctionalhealth@gmail.com
Amsterdam, North Holland, NL 1012

Note: This template is provided for convenience and is not legal advice. Because Kaya handles sensitive health data, payments, and may reach minors, we recommend review by a qualified lawyer before publishing.

Last Updated: May 25, 2026